1. No physical shipping
1.1 Gyanguru does not sell, ship or courier physical products. No shipping charges apply and nothing is delivered to a postal address.
2. Timefolk sessions
2.1 Delivery. A session is delivered in person by the Host, at the approved public place, on the date and at the time shown on your request.
2.2 Confirmation. The Host has 15 minutes after your Payment to confirm. Confirmation is sent to you in the Timefolk app and by email immediately. If the Host does not confirm, you are refunded in full.
2.3 Arrival. Both members check in on arrival using the code in the app. The session is treated as delivered when it takes place, or when you do not attend after the Host has checked in.
2.4 Rescheduling. A session may be moved only if both the Guest and the Host agree in the app before the start time. Otherwise the cancellation rules in our Refund and Cancellation Policy apply.
2.5 Delays. If the Host is more than 15 minutes late without agreement, you may cancel for a full refund. Sessions may be shortened or ended at any time for safety.
2.6 Non-delivery. If a session does not take place because of the Host, or because of us, you are refunded in full under the Refund and Cancellation Policy. This is your remedy for non-delivery, without affecting your rights under the Consumer Protection Act, 2019.
3. Timefolk memberships
3.1 Timefolk Plus and Pro are activated on your account immediately after a successful Payment. Confirmation and a tax invoice are sent by email. If activation does not happen within one hour, write to support email and we will activate it or refund you.
4. Consultancy Services
4.1 Consultancy Services are delivered through meetings, in person or online, and documents sent by email or a shared workspace, on the timeline in your Engagement Letter. Deliverables are treated as delivered when sent to the contact named in the Engagement Letter.
5. Service area
5.1 We provide the Services to customers in India. Sessions are available only in Indian cities where Hosts are listed. Timefolk outside India is provided by Timefolk, Inc. or its local partners, not by Gyanguru.
6. Communications
6.1 All confirmations, receipts and notices are sent electronically to the email address or phone number you provide. Please keep them up to date and check spam folders. Questions: support email or phone number.